Comparison of 6 Best WordPress Plugin (Free & Paid) for Live Chat in 2021
Want to feature a live chat feature to your WordPress site?
In this post, I’ll be comparing six of the simplest WordPress live chat plugins. Most of those tools are literally standalone hosted services that you simply can easily integrate into your WordPress site via dedicated integration plugins.
The advantage of this approach is that you’ll get dedicated third-party servers to power your chat service, which makes it more reliable and means your WordPress site’s server won’t got to dedicate its resources just to powering your site’s live chat.
Even so, you’ll still be ready to find several quality options that are 100% free.
LiveChat may be a popular premium live chat service that’s easy to feature to your WordPress site because of its dedicated integration plugin at WordPress.org. It’s employed by many big companies including McDonald’s, PayPal, and more.
Though it lacks a free version, LiveChat justifies its prices with a superb feature list and great interfaces on both the frontend and backend.
You can chat with users via a spread of methods:
- Web browser
- Desktop apps for Windows and macOS
- Mobile apps for iPhone and Android
Depending on which plan you’ve got , you’ll get access to advanced live chat features including the following:
- Canned responses
- Message sneak peek to ascertain what visitors are typing and respond faster
- Chat transfer between agents
- Chat archives
- After-chat ratings/surveys
- Detailed reports/stats
- 170+ integrations with other tools, including CRMs, help desks, and more
- In addition to measure chat, LiveChat also helps you create chatbots to reply when you’re not around.
All in all, if you’re willing to buy a premium experience in terms of features and interfaces, LiveChat may be a great one to think about .
While LiveChat may be a premium plugin, you’ll test it out for free of charge for 14 days with no mastercard required. then , paid plans start at $19 per active per month. Higher tier plans offer more features.
Olark is another popular premium live chat tool with a fanatical WordPress plugin to assist with integration.
As a premium tool, it comes with advanced tools for automation and analytics to assist you save time and learn more about your customers. for instance , you’ll automatically start chats supported visitor behavior, customize how chats are routed to agents, show/hide your chat box surely visitors, and more.
You’ll also get all the “standard” live chat features like:
- Customizable chat box
- Custom chat forms
- Canned responses
- Message sneak peeks
- Chat transcripts
One thing to notice is that Olark doesn’t have dedicated apps – the sole official app is that the web interface. However, it does integrate with variety of third-party desktop apps and mobile apps if you would like to talk from outside the online interface. Olark is additionally beta testing its own mobile apps, which could be released by the time you read this post.
Olark technically does have a limited free plan, but it only allows for 20 chats per month and limited features, so it won’t work for many use cases. thereupon being said, you’ll test out any premium plan with a 14-day free trial.
As with LiveChat, Olark’s paid plans start at $19 per active per month. There also are some PowerUps that cost more – you even got to pay an additional $59 per month to get rid of the Olark branding, which may be a little pricey.
HubSpot is perhaps best known for its popular free CRM tool. However, beyond the CRM, it also features a suite of other products to assist you interact together with your customers, including a live chat feature.
To add the live chat to WordPress, you’ll use the dedicated HubSpot plugin, which also integrates the CRM into your WordPress dashboard and allows you to create lead gen forms/popups.
Because everything is connected to the HubSpot CRM, all of your live chat conversations are stored in your CRM alongside the acceptable contact. you’ll easily pull up a transcript or chat history at any point within the future, which is great for managing your customer relationships.
To handle times when you’re not around, HubSpot also helps you create automated chatbots to interact together with your customers, including creating different targeted messages supported the content a visitor is watching .
All in all, if you wish the thought of getting a live chat system that integrates into a full CRM, HubSpot may be a great option. However, if you only need a standalone WordPress live chat plugin, you would possibly prefer a special solution.
The HubSpot live chat and CRM are liberal to use (though some advanced features require the paid version).
Tawk.to may be a popular WordPress live chat plugin with a really attractive value proposition – unlike most other services, it gives you access to each single feature for free of charge . meaning you’ll get plenty of advanced features without spending a penny – here’s the reason behind their pricing strategy of “free”.
That pricing strategy has been quite effective – consistent with BuiltWith, tawk.to is that the hottest live chat joyride . It’s also quite popular at WordPress.org, where the mixing plugin has over 200,000 active installs.
Here are a number of the various features that tawk.to gives you for free:
- Chat from your browser or desktop apps for Windows and macOS
- Dedicated mobile apps for iOS and Android
- Canned responses
- Message sneak peek to ascertain what visitors are typing
- Support for 45+ different languages
- Unlimited chat history
- File uploads
- Create multiple departments and route chats
- Agent-to-agent messages
- 100+ integrations with other tools
Of course, tawk.to isn’t running a charity, so it does monetize its service in two ways:
The live chat box includes a “Powered by tawk.to” link/branding. If you would like to get rid of it, you’ll got to pay a flat $15 fee per month.
You can optionally hire agents to staff your chat box for $1 per hour.
All in all, if you’re trying to find the simplest free live chat plugin for WordPress, tawk.to is certainly one among the simplest options.
Chaport is another well-designed tool that you simply can easily increase WordPress via a fanatical plugin. It offers a contemporary chat interface with many useful features:
- Multiple chat interfaces including browser , desktop apps (Windows and macOS), and mobile apps (iOS and Android)
- Canned responses.
- Message sneak peek
- File attachments
- Customizable chat widget
- Automatic chat invitations supported rules that you simply set
- Group chats
- In general, both the frontend and backend interfaces look great and are quite modern.
Chaport is free for one operator and limited features. For more operators and advanced features, the paid plans start at $14 per month. you’ll also test out the premium features with a free trial.
- Tidio Live Chat
Tidio Live Chat is another excellent option if you’re trying to find an easy-to-use free WordPress live chat plugin.
It has a really beginner-friendly setup process along side a forever free plan for up to 3 live chat agents. Beyond that, it’s a superb modern interface and plenty of advanced features, though some features require the paid version.
To chat with customers, you’ll use the well-designed browser app, dedicated desktop apps for WIndows and macOS, and dedicated mobile apps for iOS and Android.
You can customize the chat interface to match your website and also reach out on to start chats with customers.
Again, Tidio is free for up to 3 chat operators and most elementary features. Then, there are three different sorts of paid upgrades:
Chatbots – from $18 per month – create automatic chatbots.
Communicator – from $18 per month – add more features to the live chat, like message sneak peek, live visitor list/notifications, and more.
Email Marketing – from $10 per month – send emails to your customers.
To get started, you’ll install the free plugin from WordPress.org and click on a button to finish the one-click setup. The setup process will automatically create an account for you that you simply can use to access the online interface.
Which is that the Best WordPress Live Chat Plugin?
The best plugin for your needs depends on your budget, what percentage agents you propose to possess, and therefore the features that you simply need.
If you’re trying to find the simplest standalone free option, consider starting with tawk.to or Tidio Live Chat. Chaport is additionally a solid option for one user. Or, if you would like to use the HubSpot CRM, the free HubSpot live chat tool may be a great free option.
On the opposite hand, if you’re willing to buy a premium tool, LiveChat is one among the simplest options due to its advanced features and high-quality interfaces. Olark is additionally excellent, though it is often expensive if you would like a number of the PowerUps.